Product FAQ
What safety features are incorporated into the charger?
The charger prioritizes safety with features such as
an upgraded charging coil, anti-radiation design,
and protection against overheating and overload,
ensuring stable smartphone charging.
Does the magnetic absorption function work with all
smartphones?
The charger is compatible with all iPhone and
Android mobile phones that support wireless
charging and not compatible with Samsung
watches and earphones.
Can the wireless charger be used as a mobile phone
stand?
Yes, the magnetic suction design allows the
charger to transform into a mobile phone stand,
providing a hands-free charging experience.
Is it necessary to remove phone cases for charging?
No, there is no need to take off phone cases for
charging. Simply ensure that the cases are under
3mm in thickness. Alternatively, you can use a
special magnetic charging mobile phone case
designed for compatibility, allowing you to charge
with confidence.
Customer Support
How can I contact your customer service?
You can get in touch with us regarding any matters
related to your TechLok product through the
following channels:
Hotline:
1-855-558-1565
Email:
Customer Support:
Returns and Replacements:
Technical Support:
Technical Inquiries
What should I do if my phone or watch cannot be
fully charged?
If your phone or watch cannot be fully charged, you
can try the following steps:
Step 1: Open [Settings] on your device.
Step 2: Navigate to [Battery Health].
Step 3: Turn off battery optimization.
This adjustment may help resolve issues related to
incomplete charging.
What should I do if the blue light is flashing, signaling
abnormal charging?
If the blue light is flashing, indicating abnormal
charging, please check the vicinity for any foreign
objects that might be interfering with the charging
process. Removing any obstructions around the
charging area can help resolve the issue.
Warranty, Returns & Replacement
Does ThirdPower 3-in-1 Portable Charger offers
warranty?
We provide a 30 day limited warranty to
address any product-related concerns. Please be
aware that all ExtraCredit Slim Charger returns
undergo investigation to determine the root cause
of the issue, aiming to prevent similar
occurrences in the future. It's important to note
that damages resulting from user negligence,
such as water damage or accidental drops, are
NOT covered under this warranty. Kindly obtain
a ticket number from our customer service team,
which will serve as a reference for your
interactions with us and for any troubleshooting
video or audio recordings.
How long does it typically take to receive a
replacement device?
Once we have received the defective device, you
can anticipate receiving the replacement within
7 to 10 days.
