FAQ
The TechLok Corporate Purchase Program is subject to the TechLok Solutions website's Price, Promotion, Shipping, Refund, Warranty, and Privacy Policies. TechLok Solutions holds the authority to interpret, modify, or terminate any program terms at its discretion.
In which countries is the TechLok Corporate Purchase Program available?
Currently, the TechLok Solutions Corporate Purchase Program ships orders to the US. Please don’t hesitate to reach out to us for inquiries.
Does it support direct pick-up at the warehouse?
We do not support direct pick-up as of the moment.
Do you allow resale for products ordered from the TechLok Corporate Purchase Program?
Yes, it is available for Authorized Resellers only.
Where can I place an order?
You can place orders through the TechLok Solutions official Shopify website or by sending an email to
Mylene@laplok.com to address your sales inquiries.
How do I place an order?
If the products you desire are listed on the TechLok Solutions Corporate Purchase Program page, you can place your order directly from the page. However, if the specific products you need are not found on this page, please submit an application form for the Corporate Purchase Program. Our specialists will contact you within 24 hours, excluding weekends and local holidays, to assist with your request.
How do I get a corporate purchase price?
The exclusive corporate purchase price can only be found on the Corporate Purchase Program page. For products listed on the TechLok Solutions Corporate Purchase Program page, you can place your order directly, and rest assured that this is our best price available!
How can I track the shipping of my order?
The tracking number is listed on the TechLok Solutions shipping confirmation email. You can enter the number on the shipping company's website to track your order. Alternatively, you can visit the TechLok Solutions website to check your order status.
When will my order be shipped?
If the items are in stock, we make our best effort to ship the products within 24 hours.
How long does it take for me to get a refund on my credit card?
After receiving and inspecting the product, your credit will be processed and automatically applied to your credit card within 2 days. Please keep in mind that, depending on your credit card company, it may take up to 30 days after the credit is applied for it to appear in your account.
Does TechLok Solutions accept international credit cards?
TechLok Solutions accepts Visa, MasterCard, and American Express for all orders. However, please note that at the moment, we do not accept international credit cards.
Does Techlok Solutions allow Cashier’s Checks or Money Orders?
TechLok Solutions does not accept Cashier's Checks or Money Orders at this time.
Is it safe to use my credit card and debit card to purchase TechLok Solutions products?
Yes. TechLok Solutions takes great pride in offering a safe and secure online shopping experience. We highly respect your privacy and are committed to protecting it. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
What should I do if I want to return my product?
TechLok Solutions provides a warranty that covers our products against defects in materials and workmanship. If, upon inspection, you discover that your TechLok Solutions product is defective and in need of replacement, please reach out to us via our Customer Service hotline at (855) 552-7565 or by emailing Returns@laplok.com for us to assist you.
Do I need to include the box, manuals, disks, and power adapter when returning a product?
While the specific requirements may vary depending on the product and the nature of your claim, we recommend returning all the items that were originally included in the box. Additionally, please include the receipt as proof of purchase and a copy of your claim. This will help us process your request more efficiently.
Do your pre-paid labels cover international returns?
No. To use our pre-paid labels, shipments must be sent from the United States.
